Privacy Policy

Effective Date: 24 September 2025

Fluentera, LLC (“Fluentera,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, website, and related services (collectively, the “Services”).

1. Information We Collect

• Account Information: Name, email address, password, profile picture, and subscription details.
• Learning Data: Language selections, progress, lesson history, and interactions.
• Device Information: Non-identifying details such as device type and app version, used for functionality and troubleshooting.
• Payment Information: Processed securely by third-party providers (Apple App Store, Google Play, RevenueCat). Fluentera does not store credit card or billing details.
• Voice and Speech Processing: Audio may be processed by third-party AI providers in real-time to deliver speech-to-text, text-to-speech, or pronunciation feedback. Fluentera does not store your audio unless explicitly needed for a feature (e.g., letting you review your pronunciation). If stored, it is only retained as long as necessary to provide that feature.

2. How We Use Your Information

• Provide, operate, and improve the Services.
• Personalize lessons and track learning progress.
• Deliver speech and pronunciation features.
• Process subscriptions and payments.
• Communicate updates, support, and relevant offers.
• Ensure security and prevent misuse.

3. How We Share Information

We may share information with trusted third-party service providers that help us deliver Fluentera, including:

• Hosting and Infrastructure (e.g., cloud storage, databases).
• AI Vendors (e.g., speech-to-text, text-to-speech, content generation).
• Payment Providers (App Store, Google Play, RevenueCat).
• These providers process your data only as necessary to deliver the Services and are bound by confidentiality and data protection obligations.

We may also share information if required by law or in connection with a business transfer (e.g., merger, acquisition). We do not sell personal data to third parties.

4. Data Retention

We retain data only as long as needed to provide the Services or comply with legal obligations. Users may request account deletion, which will also remove personal data associated with their account.

5. Your Rights

Depending on your location, you may have rights under GDPR, CCPA, or other laws, such as:

• Accessing and correcting your data.
• Requesting deletion of your data.
• Opting out of certain processing.

To exercise these rights, contact: team@fluentera.com

6. Social Features

If you choose to use Fluentera’s chat or social features, we collect the content you create and share (such as messages, posts, or other user-generated content). This content is visible to the recipients you select and may be monitored or reviewed to enforce community guidelines and maintain safety. We recommend that you do not share sensitive personal information when using these features.

7. Children’s Privacy

Fluentera is not intended for individuals under 16. We do not knowingly collect personal data from anyone under 16. If we learn that we have done so, we will delete the data.

By using Fluentera, you confirm that you are at least 16 years old (or the minimum legal age in your country, if higher).

8. Security

We are committed to protecting your information. Fluentera uses industry best practices, including encryption, secure servers, and strict access controls, to keep your data safe.

9. International Users

Your information may be transferred to and processed outside of your home country, where data protection laws may differ.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted with a revised “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: team@fluentera.com